August 13 2008 - Pink Elephant today announced the launch of the Support Services division
in the UK , which sees a return to the conceptual roots of the original company. Over 20 years ago in the Netherlands
the Pink Elephant brand was conceived based upon the premise of providing intelligent, motivated, service-oriented
individuals who could deliver outstanding levels of IT support to the client base. Since that time there have been
continued and frenetic technological advances with products and formalisation of the roles within the IT Services
environment, but we still see that many large organisations outsource HR and recruitment of IT to agencies.
In principle, like any non-core business function this makes sense: take away the time and cost of
recruiting people into the right roles, the headache of advertising, sorting through applications, the lengthy and
time-consuming interview and selection process. "It is understandable", explains Alan McCarthy, Director, Pink
Elephant EMEA. "However what we find is that this method of selection is based primarily on CV word matching, and
what we continually see is a lack of understanding of what is required with regards to qualifications, skills and
experience in service management."
The personnel provided to clients by Pink Elephant UK’s Support Services division are all employed by
Pink Elephant and begin with a formal induction course to ensure they understand the core values of the organisation
and what is expected of them as an individual and as a team player. This foundation is built upon by ensuring their
service orientation is complimented with formal IT Service Management education. Pink Elephant believes that you can
train professionals to acquire a range of valuable technical skills required to match the environment, however, what
can be more difficult to teach is a fundamental service ethos. This ethos tends to come naturally to some people and
this is what Pink Elephant looks for in its people.
"By using Pink Elephant to support your IT services, you will be guaranteed a level of service not
offered by any freelance or contract personnel," adds Alan McCarthy. "Our people will be trained in ITIL and will
always be looking for ways to improve the service, to go the extra mile for the customer. Our service also gives you
the distinct advantage of always having the support cover you need, with sick, holiday and shift patterns calculated
into the number of hours cover required."
For further information on this service and how it could benefit your IT organisation, please contact
Pink Elephant on + 44 (0) 118 903 6820 or email info.europe@pinkelephant.com.
About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering conferences, education
and consulting services to public and private businesses globally, many listed in the Fortune 500. The Company
specialises in improving the quality of IT services through the application of recognised frameworks, including
the Information Technology Infrastructure Library (ITIL). For more information, visit www.pinkelephant.com.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.
Contact
HRM Guide