The Impact Of High Performing Departments
BOZEMAN, MT July 29, 2009 - Although all departments and functions within healthcare
organizations can be considered difficult, some departments and functions are clearly more difficult than others.
Simply put, not all departments are created equal. This is why it is imperative to align the talent of a leader with
the Degree of Difficulty of the department.
According to the white paper, Defining Department Complexity ‘Degree of Difficulty’: Creating
Superior Performance with Leadership Alignment written by Tom Olivo, President/CEO of Healthcare Performance
Solutions, research has concluded that talent alignment is the ultimate lever in driving results and desired outcomes
in healthcare organizations.
"When organizations have a structured approach in place to align the complexity of departments or functions with the talent level of the leaders, the odds of success and creating high performance are increased significantly." according to Olivo.
"There are five categories of complexity", Olivo continues:
- Does the department experience high volume or a very fast pace?
- Does the department generate significant revenue for the organization?
- Does the work require an advanced education or a unique skill set?
- Does the department require people who are considered to be scarce in your marketplace?
- Does the work in the department create a high amount of emotional stress?
Different positions have different Degrees of Difficulty according to assessments evaluated by hundreds of healthcare executives. Examples of Degrees of Difficulty include:
- High Degree of Difficulty - Emergency Departments
- Medium Degree of Difficulty - Physical Therapy Departments
- Low Degree of Difficulty - Housekeeping Departments
When leadership talent is appointed to the appropriate level of complexity or Degree of Difficulty, the odds of success in creating high performance are 2 to 1 in your favor. When out of alignment, the odds of success are stacked 3 to 1 against you.
About Healthcare Performance Solutions (HPS)
Healthcare Performance Solutions is an advisory services firm that helps hospitals and health systems
improve organizational performance. Established in 2002, HPS has been retained by over 200 hospital systems to
improve workforce optimization, employee engagement, patient outcomes, productivity, and the net operating margin.
The core purpose of HPS is to improve the health of healthcare, one organization at a time.
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